Call Center Workforce Management Software for Affordable Modeling and Scheduling
At Portage Communications we believe that Call Center Workforce Management should be effective and affordable. Our software products are designed specifically for small to medium sized call centers to help them become more effective and productive.
We have three different products that make call center workforce management a breeze to manage. Our software is easy to use and our customers really love it. Our AgentTime™ call center workforce management software makes optimal schedules from agent profiles and shift definitions. Our call center workforce management and modeling software predicts the number of agents you need, call center abandonment, wait times and service levels.
We want to tailor the best experience for your call center workforce management needs. We can help you calculate your optimum agent levels based on your service levels with Call Center Designer™. SimACD™ provides the industry’s best software simulation of ACD dynamics that predicts call handling, queuing, abandonment, caller re-try, overflow and blockage. AgentTime™ Scheduler fills out this product line to create a complete and affordable call center workforce management solution for small and medium sized call centers.
Portage's SimACD staffing module adds a whole new dimension to accurate staffing levels prior to creation of our schedules. Much better than simple Erlang C!
-Beth Rogers, Harmon and Rogers Call Center Consulting
We've sold other WFM products and found them to require intensive training. While some of the WFM products on the market offer a lot of features, many go unused. AgentTime requires no on-site installation or training.
-Linda Hogan, VP of PTel Inc.
I would be more than happy to be a positive reference for AgentTime if needed as I did work with it for 8 months, just let me know if you still need me.
-Crystal Malto, Resolve Corp.