Category: Uncategorized

January 3, 2017 Stu Harris No comments exist

If you are considering purchasing call center workforce management software as part of your planning for the new year, then now is the time to purchase our AgentTime™ scheduler.   Below is a list of our standard prices, and a discount price at 35% off.  This is a great way to get a head start…

October 26, 2016 Stu Harris No comments exist

ContactBabel has publshed the 4th edition of the their US Contact Centers 2016-2020 The State of the Industry & Technology Penetration.  See: http://contactbabel.com/pdfs/oct%2016/US-SOITP-2016-Marketing-v2.pdf   Some key findings: There are 41,500 contact centers in the US, with over 3.5 million agent positions. Large contact centers (with over 250 agent positions) employ around 45% of all contact center…