Small and midsize call centers need accurate staffing and practical schedules without the cost and complexity of enterprise workforce management platforms.

Portage Communications provides Windows-based tools for forecasting staffing requirements, testing operational scenarios, and building weekly agent schedules.

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Choose the capability you need, or use all three tools together. Call Center Designer™ applies Erlang C methods to estimate staffing by time interval. SimACD™ models real call behavior, including queues and abandonment, so you can refine those estimates. AgentTime™ uses staffing requirements, shift definitions, and agent availability to build workable schedules.

Agent Time Scheduler

Create weekly schedules from shift definitions, agent profiles, availability, preferences, and staffing requirements. Assign inbound, outbound, email, chat, breaks, lunches, meetings, and training. Includes Call Center Designer and SimACD. Current listed price: $380 one time.

call center workforce management software

Sim ACD

Test staffing scenarios in a computer-simulated call center. Model caller abandonment, retries, queue time, overflow, and other operating conditions that a basic Erlang C calculation cannot fully represent. Includes Call Center Designer. Current listed price: $120 one time.

Call Center Designer

Call Center Designer™ is the best Erlang-C based staffing, prediction, modeling, and analysis solution for your call center workforce management. By time period, day, and week, Call Center Designer is your valuable and simple deterministic AI tool for solving the unique problems of staffing and managing small to medium-sized inbound call centers. $60.00

Thousands of call centers trust our call center workforce management software - Click for a sample list.

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You have a GREAT product, it's a pleasure doing business with your company.

Rocco Pesolo, Abbot Laboratories