Small and midsize call centers need accurate staffing and practical schedules without the cost and complexity of enterprise workforce management platforms.

Portage Communications provides Windows-based tools for forecasting staffing requirements, testing operational scenarios, and building weekly agent schedules.

Choose the capability you need, or use all three tools together. Call Center Designer™ applies Erlang C methods to estimate staffing by time interval. SimACD™ models real call behavior, including queues and abandonment, so you can refine those estimates. AgentTime™ uses staffing requirements, shift definitions, and agent availability to build workable schedules.

Agent Time Scheduler

Create weekly schedules from shift definitions, agent profiles, availability, preferences, and staffing requirements. Assign inbound, outbound, email, chat, breaks, lunches, meetings, and training. Includes Call Center Designer and SimACD. Current listed price: $380 one time.

Sim ACD

Test staffing scenarios in a computer-simulated call center. Model caller abandonment, retries, queue time, overflow, and other operating conditions that a basic Erlang C calculation cannot fully represent. Includes Call Center Designer. Current listed price: $120 one time.

Call Center Designer

Call Center Designer™ is the best Erlang-C based staffing, prediction, modeling, and analysis solution for your call center workforce management.  By time period, day, and week, Call Center Designer is your valuable and simple deterministic AI tool for solving the unique problems of staffing and managing small to medium-sized inbound call centers.  $60.00

 

Thousands of call centers trust our call center workforce management software – Click for a sample list.

360 Communications – 3Day Blinds – A Place for Mom – Accenture Consulting – ACCPAC International, Inc. – Accredo Health Systems – Acroservizi S.p.A. – ACS Intelligent Solutions – ACS Retail Solutions – Action Tec Electronics – Actuarial Sciences Associates – ADP – ADT Security Systems – Advanta – AGF Management, Ltd. – Air Transat – Allmerica Financial – American Customer Care – American Musical Supply – Ameritech – Amtel Communications, New Zealand – API – Applied Computer Technologies – Applied Materials – Aragon Marketing Group – ARS – Artistic Greetings – ARUP Labs – ASAP Software Express – ASC Autometric Service Co. – AT&T – AT&T Call Center Solutions – AT&T Multimedia Call Center Solutions, UK – AT&T Wireless Services – Auto-Graphics – Automated Data Systems – Aveda Corporation – Awana Clubs International – AXA Equitable – Banklink – BASF Corp. – Beneficial Management Corp. – Benefits Planners – Beverlet Enterprises – Beverly Enterprises, Inc. – Bio-Rad Laboratories – BiznessOnline.Com – Booz-Allen Hamilton – Bosch Telecom – Boston Communications Group – British Airways – Budco – Business Engine Software Corp. – CAA Manitoba – CAA Manitoba – Cable and Wireless Guernsey – CACI – Caesar’s Palace Resorts – Call Center Society – Cas Asia Services – CBT Services – CDC IXIS Asset Management Services – Cellular One – Century Direct Marketing – CERSA, Spain – Chamberlin Group – Chase Manhattan Bank – Cheyenne Computer Assoc. – CIBC – Cisco Systems – Citizen and Immigration Canada – Citizen’s National Bank – City of Calgary Municipal Building – City of Richmond – City of Richmond – DPU – City of Richmond, Department of Public Utilities – City Wide Call Center – CMC – CNA Insurance Companies – Cole Vision Corp. – Colorado State Employees Credit Union – Comerica – Communication Solutions and Technologies – Communications Analysis Associates – Compac Computer – Compaq Computer Corp. – Computer Associates – Computerland – Constant Contact – Consumers Energy – COPC Canada – Corporate Software and Technology, Inc. – Creative Memories – Crosscheck, Inc. – CSK Auto, Inc. – CST Consultants, Inc. – CUC Travel – CyberStar, LP – Daly’s Answering Services – Daniel Smith, Inc. – Data Broadcasting Corp. – Deloitte & Touche – Deloitte & Touche Consulting – Dental Health Administrative and Consulting Services, Inc. – DentalCare Partners – DIGICALL SA – DINOCOM, GmbH, Germany – DMS – Doheny’s Water Warehouse – Dr. Leonard’s Healthcare Corp. – Eastern Bank – ECCU – EDS – EDS – EDS Australia – Eilandgebied Bonaire (AfdelingPOI) – Elections Ontario – Emergis – Thornhill – Empire Medical Services – Entex Information Services – Equitable Gas – ERS Solutions – Evenflo Company, Inc. – Executone – Facilities Knowledge Center – FAHC Distribution Center – Family Health Plan Administration – Fidelity Institutional Retirement Services – Fidelity National Home Warranty – Figi’s – FIMC – First Consulting Group – First Contact / Allied Interstate – Freightliner Corp. – Galileo Processing – GC Micro – GE Capital IT Solutions – GE Capital Mortgage – GE Capital Solutions Mexico – GE ERC – Geisinger Health System – Getronics – Getronics Olivetti, Japan, LTD – Global Credit Union – GM Customer Service – Graco Inc. – Greystone Power Corporation – Harborview Medical Center – Harlequin Books – Help Desk Institute – Herbst and Assoc. – Hewlett Packard – Hodges-Mace – HR Certification Insitute – IAI – iBaby – Ibero Asistencia S.A., Argentina – IBM Canada – IBM Corporation – IBM Corporation – IBM Global Services – Ice Gallery – IMC – I-Net – Insight – Insurance Software Solutions Mexico – Insure One – Interact Inc. – Interim Technology – Intermec Technologies Corp. – International Vision Direct – Iowa Glass – IPC Technologies – IPower – IT – Procurement, Support Services – ITA – Itel, Ltd. – J. Ketrick and Associates – Jardine Restaurants, Australia – JM&A Group – Kaiser Permanente – Kaplan – Kemma Software – KMG Peat Marwick – Knowledge Broker – Knowledge Interact – KPS Health Plans – L3 Communications – LAN International – Lanier Worldwide – Legacy Support Systems – LHFI – Liberty Mutual – Life Fitness – Lucent Technologies BCS Mexico, S.A. de C.V. – Maestro – Management Systems International – Marketing Concepts – Marketique BV, The Netherlands – Matrixx Marketing – MBS Communications – MCI – MCI Call Center Management – MCI Telecommunications Corp. – McKesson – Mecca Software – Medford Clinic – Medical College of Virginia – Midas International – MIKO KONE Inc. – Monroe Plan – Montgomery Country Government – MTA Metro North Railroad – NACE International – National Flood Services Stone River – National Jewish Medical and Research Center – National Tech Team – NCD Software – NetManage, Inc. – NetSoft – New England 800 Company – Nokia Internet Communications – Norrell Corp. – North Carolina Natural Gas – Northrup Grumman – NOVO 1 – NRTC – Oak Hill Technology – OAO Canada, Ltd. – Ohio Utilities Protection Service – Omni Lingual Services, Inc. – ORCOM – Orcom – Orthobanc – Overnight Transportation – Pacific Access – Yellow Pages Direct, Australia – Pacific Life and Annuity – PAI – Palindrome Corp. – Payco America Corp. – PC Net – Peachtree Settlement Funding – Pennsylvania Power and Light Co. – People’s Gas – Perceta – Performance Products – Personal Communications Technology – Phoenix Home Life Mutual Insurance Co. – Piedmont Natural Gas – Piedmont Natural Gas Co. – Pitney Bowes – Pizza Hut – Pizza Hut, Australia – PR Response, Inc. – Preston Group, Pan Am – Prime Hospitality – PRISMA Consulting, Germany – Pro Caps Laboratories – PT Telkom, Indonesia – Public Service Electric and Gas Co. – Quali-Phone – Quest Diagnostics, Inc. – R.B. Webber – Rapid Forms – REI – Reliance Infocom – Renaissance Bankcard Services – Republic National Bank – Resolve – Rheem Manufacturing Co. – RMH Teleservices – RSA – Saia, Inc. – San Diego Gas and Electric – Sandoz Pharmaceuticals, United Kingdom – SAP America – Scandinavian PC Systems, Sweden – Schaller Anderson of Arizona – Service Financial Corp. – Sharebuilder Security – Silicon Graphics / Cray Research – Simon and Schuster – Smart Pain Management – Smooth Corporation – SNT Telefoondiensten B.V., The Netherlands – Sodexho – Softbank Services Group – Softbank Services Group, England – Software House International – Software Spectrum – Solomon Software – Sonobello – Sophron Parterns, Ltd. – Sophron Partners – Springfield Utility Board – Sprint – St. John’s University – St. Joseph Mercy Health System – Stage Stores – Stainsafe Inc. – Statline – Stericycle – Stream International – Switchboard of Miami – Sykes Enterprises International – Symphony House – Synet Services Corp. – Tahitian Noni International – TAP Pharmaceutical Products – TAS Telemarketing Gmbh – TAS Telemarketing GmbH, Germany – Taylor McKenzie Inc. – TCI Cable Vision – TCI Marketing – TeamForce Systems BV, The Netherlands – TechKnowledge – Tectronix – TEDSCO – TelCom Solutions – Telecom Fiji – Telerx – Telerx Marketing – TeleScapes, Inc. – TELIA, Sweden – TeliaSonera Sverige – Tennant Company – Texas Instruments – The Bell Group – The Brady Group – The Chamberlain Group, Inc. – The Chartered Insurance Institute – The Company Corporation – The Monroe Plan for Medical Care – The Resource Center – The Scooter Store – The Territory Ahead – The University of Louisiana at Monroe – Ticket Master – TKR Cable – Total Transit – TotalNet Inc. – TRA – Transactel S. A. – Trend FX Solutions – University of Wisconsin – UPS – US Trust – UT Southwestern Medical Ctr. – UTA Telecom, Austria – Varian Medical Systems – Verizon – VHA Home HealthCare – Virtual Hold Technology – Visa Interactive – Vision Service Plan – Voice Smart, South Africa – Wang Chile – Wang Laboratories – Wang UK – WCI – Web Smart Interactive – WEBHELP – Website Pros – Weilen+Goos, Finland – Welch Allyn – Wells Fargo Private Banking – WFM Philippines – Wilmington Trust Company – Winston Salem Healthcare Pharmacy Call Center – World Harvest Church – Yellow Pages, Australia – Your Vitamins Inc. – Z-Tel Technologies

You have a GREAT product, it’s a pleasure doing business with your company.

Rocco Pesolo, Abbot Laboratories

пинко казинопинко казинопинко казинопинко казиноMostbet má jasně strukturované menu pro snadnou orientaci na webu.

utländska casino

pinko сайт

mostbet müştəri dəstək xidməti və yardım imkanları ilə də qiymətləndirilə bilər.

casino med estnisk licens

casino med swish

casino uden rofus

casinoer uden dansk licens

pinko официальный сайт

slotzy casino recension

casino utan svensk licens