At Portage Communications we know that call center workforce management software must be both effective and affordable.
Our AgentTime™ software is a proven solution for your call center scheduling problems. We also provide a one-time purchase with free customer support — forever.
Easily schedule your call center with our smart AgentTime call center scheduling software.
$1800 to $4800 depending on your center’s size. Advanced staffing tools at just $179.
Quickly create a week's schedule for all your reps in 1-2 hours or less!
Our new call center workforce management software releases for 2019 make our products even more efficient and easy to use.
AgentTime™ Scheduler is the leading affordable call center workforce management software solution for small and medium sized call centers. AgentTime creates schedules from your shift definitions, agent profiles, and agent requirements for inbound and outbound environments. It includes our Call Center Designer and SimACD. $1800.00 to $4800.00. No monthly or set-up fees. Free support.
SimACD™ is a unique and precise approach to predicting the agent levels you need for call center scheduling. It’s a big step forward from existing staffing formulas. Using simulation, test and try out different agent staffing scenarios before implementing them in your call center. Observe caller abandonment behavior, queue times, service levels, and more in a computer-simulated automatic call distributor (ACD). Avoid costly staffing mistakes. $599.00
Call Center Designer
Call Center Designer™ is the best Erlang-C based staffing, prediction, modeling, and analysis solution for your call center. By time period, day, and week, Call Center Designer is your valuable and simple tool for solving the unique problems of staffing and managing small to medium sized inbound call centers. $179.00