Call Center Workforce Management Software

Schedule your Call Center Quickly and Efficiently

At Portage Communications we know that call center workforce management software must be effective and affordable

We will give you a proven solution for your call center scheduling problems.  We provide a one-time purchase with free customer support — forever.

  • Schedule your call center with our smart AgentTime software.

  • AgentTime starts at $2800 depending on your center’s size.

  • Schedule all your reps in 1-2 hours, it is so easy!

Agent Time Scheduler

AgentTime™ Scheduler is the leading affordable call center workforce management software solution for small and medium sized call centers. AgentTime creates schedules from your shift definitions, agent profiles, and agent requirements for inbound and outbound environments. Includes Call Center Designer and SimACD.  $2800.00 to $6800.00. No monthly or set-up fees, and free support.

Sim ACD

SimACD is the unique and precise approach to predicting the number of agents you need for call center scheduling.  It’s a big step forward from existing staffing formulas.  You can now test and try out different numbers of agents.  Observe caller abandonment behavior, wait times, and service levels in a computer simulated automatic call distributor (ACD) before implementing them in your call center.  $599.00 

Call Center Designer

Call Center Designer is the best Erlang-C based staffing, prediction, modeling, and analysis solution for your call center.  By time period, day, and weeks, Call Center Designer is your valuable and simple tool for solving the unique problems of staffing and managing small to medium sized inbound call centers.  $179.00

 

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