February 12, 2020
Stu Harris

Earn a 30% Commission by Providing Call Center Workforce Management Software Leads

Do you know of a call center that needs affordable workforce management software? Portage Communications will give you 30% of the proceeds from any AgentTime sale that results from a qualified lead that you give to us. Look at our pricing page and do the arithmetic. That’s 30% of $1,800.00 to $3,800.00. The leads must be given to us via a phone call and qualified by Portage Communications. Emailed lists and such do not count as qualified leads. Portage Communications will reserve the right to determine whether a lead is qualified. This offer is open to everybody: our current customers, customers of other workforce management software, or anyone else. Call us at 208-597-2637 (USA Pacific Time) www.portagecommunications.com
September 10, 2019
Stu Harris

Call Volume Forecasting: it’s not all in the numbers.

January 3, 2019
Stu Harris

New Lower Pricing on AgentTime

We have dropped the pricing on our AgentTime call center scheduling software by $1000.00 to $2000.00.

  • AgentTime up to 50 agents now $1800.00, was $2800.00
  • AgentTime up to 100 agents now $2800.00, was $3800.00
  • AgentTime over 100 agents now $4800.00, was $6800.00

 

 

December 27, 2018
Stu Harris

A Good Summary of the Benifits of WFM Software from callcentrehelper.com

The following is from an excellent article on the basics of WFM software at Beginners Guide to Workforce Management

“The Benefits of Using Workforce Management Software

The benefits of putting an integrated WFM system in place can be seen in many areas of the business, but most are operational and employee-related.

Operational Benefits

By allowing you to automate and standardise routine recurring tasks, a WFM system gives you time to focus on what’s important.

Also, the system helps you integrate operations, finance and monitoring to reduce costs related to staff, admin and IT.

Let’s take a look at four other key operational benefits of having WFM software:

  • Increased efficiency, as staff planning is always based on your business requirements
  • Reduced personnel costs, through avoiding unnecessary overstaffing and overtime, eliminating non-productive time and spotting errors in payments, as actual working times are captured
  • Faster and better decisions because you have access to all KPIs in real time
  • Reduced management costs as processes are streamlined and integrated

Employee Benefits

A WFM solution allows you to provide a working environment and schedule to suit your employees’ needs better, and to match employee skills with business needs.

Other benefits that installing a WFM system may have for the contact centre team include:

  • Better work–life balance because employees’ preferences can be taken into account in staff planning
  • Lower attrition rate, as employees who are assigned to tasks that match their skills and qualifications are less stressed and more motivated
  • Greater fairness because popular and less popular working times and locations are evenly distributed, but also allocated in line with regulations and contractual requirements”
December 27, 2018
Stu Harris

Very informative article from The Call Center School regarding WFM costs.