10 Customer Service Statistics for Call Center Supervisors from talkdesk

August 4, 2017 Stu Harris No comments exist

talkdesk has some interesting call center customer service statistics, and the news isn’t all that good…..  For example:

“1. 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience (American Express)

There’s been plenty of talk in the industry for years that the quality of a product is second to the service provided by a company. That is, you can have the best offering in the market — and perhaps at the lowest price point — but if you have subpar customer service, your target market will still flock to your competitors.”

See the rest here:



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