talkdesk has some interesting call center customer service statistics, and the news isn’t all that good…..  For example:

“1. 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience (American Express)

There’s been plenty of talk in the industry for years that the quality of a product is second to the service provided by a company. That is, you can have the best offering in the market — and perhaps at the lowest price point — but if you have subpar customer service, your target market will still flock to your competitors.”

See the rest here:

https://www.talkdesk.com/blog/10-customer-services-statistics-for-call-center-supervisors