Sometimes it’s more seance than science. http://www.ccplanning.net/blog/dont-get-hung-up-on-the-numbers?utm_content=bufferb7522&utm_medium=social&utm_source=linkedin.com&utm_campaign=buffer

We have dropped the pricing on our AgentTime call center scheduling software by $1000.00 to $2000.00. AgentTime up to 50 agents now $1800.00, was $2800.00 AgentTime up to 100 agents now $2800.00, was $3800.00 AgentTime over 100 agents now $4800.00, was $6800.00    

The following is from an excellent article on the basics of WFM software at Beginners Guide to Workforce Management “The Benefits of Using Workforce Management Software The benefits of putting an integrated WFM system in place can be seen in many areas of the business, but most are operational and employee-related. Operational Benefits By allowing…