Do you know of any stats or surveys that answer the question of how many call center managers really pay attention to the call volume forecasts generated by their WFM software based on historical data? My informal research indicates that about two thirds of them view the forecasts as inaccurate, and create their own based…

Our hearts and prayers are with the Philippine people after they have suffered from one of the worst storms ever seen.  It is gratifying to see so many nations rushing food, medicine and now shelter to aid in recovery.  I encourage everyone to donate what they can to the cause.  I won’t favor any charity…

Caesars Palace is the most famous casino in Las Vegas, maybe the world.  They are using AgentTime in their Direct Resorts Services Group.  Celine Dion and Shania Twain are currently headlining.  http://www.caesarspalace.com/   One of the largest shopping channels, the Liquidation Channel sells jewelry on DirecTV, The DISH Network, and on the web.  http://www.liquidationchannel.com