If you are considering purchasing call center workforce management software as part of your planning for the new year, then now is the time to purchase our AgentTime™ scheduler.   Below is a list of our standard prices, and a discount price at 35% off.  This is a great way to get a head start…

ContactBabel has publshed the 4th edition of the their US Contact Centers 2016-2020 The State of the Industry & Technology Penetration.  See: http://contactbabel.com/pdfs/oct%2016/US-SOITP-2016-Marketing-v2.pdf   Some key findings: There are 41,500 contact centers in the US, with over 3.5 million agent positions. Large contact centers (with over 250 agent positions) employ around 45% of all contact center…

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