The Fast Staffing Calculator is a free call center staffing app from Portage Communications.  It gives you fast, complete Erlang-C call center staffing and financial calculations.  You can compare the performance and service level of your call center for varying agent levels over a given time period. After downloading it, read the guide to learn how to use…

Portage Communications is seeking sales representation in SE Asia for its AgentTime call center scheduling and workforce management software.  AgentTime™ Scheduler is the leading affordable and practical call center scheduling software solution designed specifically for small and medium sized call centers. AgentTime determines staffing requirements and creates optimal schedules from a database of agents, shift definitions, agent availabilities,…

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